Complaint Policy

1. Our Commitment to Privacy and Safety

We are committed to providing a safe, ethical, and professional service. This Complaint Policy outlines how you can report concerns, violations, or issues related to our platform, and how we will address them.

2. Types of Complaints We Address

We take the following types of complaints seriously:

• Misuse of our AI technology for harmful purposes
• Non-consensual creation or sharing of content
• Harassment, bullying, or intimidation involving our platform
• Violation of privacy or dignity
• Copyright or intellectual property infringement
• Technical issues or service problems
• Billing or account-related concerns
• Violation of our Terms of Service or Use Policy
• Discriminatory or hateful behavior
• Security vulnerabilities or data breaches

3. How to File a Complaint

Follow these steps to submit a complaint:

4. Required Information

Please include the following information in your complaint:

• Your full name and contact information
• Nature and category of the complaint
• Detailed description of the incident or issue
• Date and time when the incident occurred
• Any relevant usernames, URLs, or reference numbers
• Supporting evidence (screenshots, emails, etc.)
• Impact or harm caused by the incident
• Desired resolution or outcome
• Any previous communication about this issue

5. Response Timeframes

We prioritize complaints based on severity and potential harm:

6. Investigation Process

Our complaint investigation follows these steps:

1. Initial Review: We acknowledge receipt and conduct a preliminary assessment within 24 hours.
2. Investigation: Our team thoroughly investigates the complaint, gathering additional information as needed.
3. Evidence Analysis: We review all provided evidence and may request additional documentation.
4. Resolution: We determine appropriate actions based on our findings and policy guidelines.
5. Communication: We inform you of our findings and any actions taken.
6. Follow-up: We may follow up to ensure the issue has been satisfactorily resolved.

7. Possible Outcomes

Based on our investigation, we may take the following actions:

• Content removal or blocking
• User account warnings or restrictions
• Temporary or permanent account suspension
• Referral to law enforcement authorities
• Implementation of additional safety measures
• Service improvements or policy updates
• Refunds or compensation where appropriate
• Technical fixes or system updates

8. Escalation Process

If you're not satisfied with the initial response to your complaint:

• Request escalation to a senior team member
• Provide additional context or evidence
• Specify why you believe the response was inadequate
• Escalated complaints are reviewed within 5 business days
• Final decisions are made by our management team

9. Anonymous Reporting

We accept anonymous complaints for sensitive issues:

10. Contact Information

Report complaints to:

11. Confidentiality and Privacy Protection

We maintain strict confidentiality and privacy for all complaints:

• Complaint information is shared only with authorized personnel
• We protect the identity of complainants
• No image data is stored - complaints cannot expose processed content
• Email correspondence is handled confidentially
• Records are maintained securely with minimal data retention
• We only disclose information when legally required